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Our Complaints Policy

It is important to us that we provide services of the highest quality to all our clients. Occasionally things can go wrong and if they do, we recognise that we must hold our hands up, apologise and learn from our mistakes. We have an established client complaints procedure in place to enable us to resolve complaints and problems. For a copy of our complaints procedure, please contact Andrew Middleton, Managing Director and Client Care Director by telephone on 0161 832 3721, by email at acm@townsneedham.com or by post at Brook House, 64-72 Spring Gardens, Manchester M2 2BQ.

Please refer to http://ec.europa.eu/consumers/odr which is the European Commission’s website informing consumers of the existence of the ODR (Online Dispute Resolution) platform and the possibility of using this as a way of resolving disputes.

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